Achieve and maintain wellbeing with our free Employee Assistance Program for you and your family.

The Employee Assistance Program (EAP) is a confidential counselling, coaching and wellbeing service free for all for UNSW staff and their immediate family members. The service can help you achieve lifestyle, work, personal and family goals and assist you with managing work and life experiences, issues or concerns that arise from time to time.

What does EAP offer?

Our EAP service is provided by Benestar (previously known as Davidson Trahaire Corpsych), and allows you access to professional face-to-face counselling, telephone support, Live Chat support and a vast library of online health and wellbeing resources.

Confidential coaching and support

MyCoach offers confidential coaching and support to UNSW employees and their immediate family members. MyCoach can be accessed via face-to-face appointments, over the phone, or as a web chat through the BeneHub site. To make an appointment call 1300 360 364.

A total of six free sessions are available per issue per person/family at no cost. After your sixth session, your Benestar contact may refer you to another service provider for additional sessions or support at your own cost.

MyCoach for individuals

The MyCoach program provides coaching and support to help you manage challenging issues and enhance your wellbeing both in the workplace and in your personal life. This could include:

  • suggestions on how to improve your work relationships
  • help defining some strategies to create a better work-life balance
  • support in managing mental health issues for you or your family
  • guidance related to parenting or family issues.

MyCoach provides proactive strategies, options and approaches to effectively support you and your team through workplace issues and challenges. The trained MyCoach consultants have expertise and experience in people management issues, and can assist you with situations such as:

  • an employee with problems impacting on work performance or behaviour
  • interpersonal conflict
  • a distressed or troubled employee
  • assisting an employee to cope with change
  • difficulties with team functioning.

My Coach can also provide advice on how to refer your staff to Benestar.

Online resource library

The BeneHub online resource library allows you access to a vast library of health and wellbeing resources. This includes a variety of content such as learning modules, videos, articles, podcasts, activities and resource toolkits.

How do I access EAP?

Call Benestar on 1300 360 364 or create a BeneHub account to access our EAP services anywhere, anytime.

Visit and click on the BeneHub Login button.


Then provide a few details and choose your own password. Every time you visit BenHub after you register you can login directly with the details you chose. There is also a free app for iOS and Android.

For more information and help logging in see the Benestar UserGuide.

The EAP service is available to all staff at UNSW, including staff from UNSW Canberra, UNSW Global, Unisearch and Arc@UNSW. Casual staff are included.

Onsite Services

Benestar counselling sessions are available onsite at the Kensington campus between 9am - 1pm every second Wednesday from Wednesday 27 November 2019 onwards. Sessions will take place in room G033 on the ground floor of The Quadrangle.

You can book an appointment in advance by calling 1300 360 364. If you decide on the day of one of the onsite mornings that you'd like an appointment that day, you can visit the room and consult the appointment sheet on the door to see if there are any spots free. If you see a free spot, you can mark a cross on the sheet to reserve that spot for yourself. No names will be shown on the booking sheet.


All consultations are strictly confidential. Benestar will not share information about you with UNSW unless you authorise for them to do so.

When making appointments, you may be asked for information on your organisation and faculty or office and some demographic questions. This information may be used towards high level reporting on trends and utilisation rates

Need more help?

Contact your Wellbeing Champion or HR Representative.